Hi Craig, I understand this can be frustrating if you already have 3 levels of security in place in your office, however not all users and agents have such secure offices.  The ability to allow the user to choose their security settings and whether or not they wish to be permanently logged in etc is a possible option that may or may not be ...

Hi, If you are being logged out on a regular basis, you can set the timeout during inactivity for a maximum of 40 minutes.  To do this go to the settings tab and then click on 'security' and then on the right hand side click on the link 'login policy'.  You can change the logout time for inactivity from 5 minutes to 40 ...