Hi Craig, I understand this can be frustrating if you already have 3 levels of security in place in your office, however not all users and agents have such secure offices.  The ability to allow the user to choose their security settings and whether or not they wish to be permanently logged in etc is a possible option that may or may not be ...

Hello Caroline, you can change your timeout settings for inactivity to a maximum of 40 minutes. To do this go to the following link: (Settings, Security, login policy). https://live.proptrack.com/agents/settings/security/loginpolicy and select you duration as 40 minutes. As a default it is set to 10 mins. Hope this helps.